Harte Hanks

  • Harte Hanks’ Sony Electronics email campaigns win three platinum creative awards

    Harte Hanks’ Sony Electronics email campaigns win three platinum creative awards

    Harte Hanks’ Sony Electronics email campaigns win three platinum creative awards in the international 2018 Hermes Creative Awards

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  • The Most Important Contact Center Trends for 2018

    The Most Important Contact Center Trends for 2018

    There are a number of changing trends as the role of contact center continually changes. However, a through-line is maintaining excellent customer experience.

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  • How to Build a Humanistic Marketing Ecosystem

    How to Build a Humanistic Marketing Ecosystem

    In my last post, Rise of the (Marketing) Machines: How to Tame Them, I discussed the challenge marketing leaders face in bridging the gap between the journey experience their audience expects and...

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  • The Rise of the (Marketing) Machines—How to Tame Them

    The Rise of the (Marketing) Machines—How to Tame Them

    It’s no secret that technology has changed the game when it comes to marketing. We all know the customer is now in charge of the journey. Add to this an explosion in engagement channels and...

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