New Target Stores Focus on Customer Needs, Improve Experience
It’s immediately apparent that Target is focused on exactly the right things with its “next-generation” stores: customers and their needs. Here's what they look like.
The Ancient Art of Storytelling—in Modern B2B Marketing
B2B marketers often default to information-loaded communications. Take a leaf out of the B2C handbook and use these storytelling techniques to improve your B2B marketing.
A Prisoner’s Dilemma? The Real Value in a Loyalty Program
From airlines and hotels to gas stations and drug stores, customer loyalty programs abound. Scott Neslin, PhD, argues that the real value in these programs comes from the data they generate.
Blast from the Past: What Has Changed In Marketing from 5 Years Ago?
Harte Hanks Marketing Advisory Board members discuss the biggest changes in marketing over the past five years. Hear from Ken Bernhardt, PhD, Aaron Chestnut, CMO, and Kay Lemon, PhD in these videos.
Agile Marketing in Practice: Here’s How We’re Doing It
The Boutique works daily on figuring out how to identify browsers, shoppers and buyers as they interact with our digital properties so that we can have contextual, human conversations with them.
Is Digital Really Low Return? Marketing Advisory Board Weighs In
The Harte Hanks Marketing Advisory Board looks at the question of return on digital marketing in these three video clips.
How Successful Brands Can Prepare for Disruption
What can large, successful companies do to avoid being disintermediated or "cut out" as middlemen? The Harte Hanks Marketing Advisory Board discusses how companies can preemptively act.
The Evolving Retail Customer Experience: Frank Grillo and Kay Lemon on Knowledge@Wharton
Harte Hanks CMO Frank Grillo and Katherine Lemon, Ph.D., discuss how the digital age has changed the buyer's journey—and what retailers can do to meet evolving customer demands.
How to Inoculate Your Brand from Political Backlash: Interview with Elsie Maio
Elsie Maio is on a mission – to empower high performing businesses to profitably align with the wellbeing of humanity. Since 1994, she has been touted as a practical visionary in the field of high...
Are You Ready for the Future of Personal Data Privacy?
Have you ever imagined that each of us, as individuals, would own our personal data and be able to sell it to marketers? We may be headed in that direction. On January 1, the FCC rolled out new...
5 Powerful Lessons Social Media Marketers Can Learn from Trump. So Great!
We’ve been hearing a lot lately about Donald Trump’s tweets and tweeting behavior (like here and here and here). Dan Rather explains that this is because he is the first “social president,” just...
Giving Back to Philly in 2015 with Community Orchards
Giving back to the communities in which we live and work is a priority at Harte Hanks. Most people call this “corporate social responsibility.” We just like to think of it as being good neighbors....
4 Hacks to Keep Your Company’s Blog Content Flowing
As the managing editor of this blog, it’s my job to make sure we have a steady stream of new blog content. If you manage your own corporate blog (or even a personal blog), I’m sure you know how...
Uplift Modeling: Not So Scary After All (Case Study)
I’m not terrible with numbers. I’d even go so far to say that I’m data-driven in my marketing. But terms like incremental modeling and uplift modeling still sounded a little intimidating when I...
How to Find Your Most “Persuadable” Targets with Uplift Modeling
Wouldn’t it be great if we could weed out all of those people that won’t buy, regardless of what we send them? AND weed out all of the people that WILL buy, regardless of our marketing? Oh, wait,...
Knowledge Shared, Knowledge Gained: Giving Back to Our Communities in 2014
Back in January 2014, we introduced the Knowledge Shared, Knowledge Gained program to give back to the communities where we live and work by providing marketing services pro-bono. Teams from Harte...
Social Customer Support: Happier Customers, Lower Costs
When you think of customer support, you probably think about calling into a contact center. But I’m not a big fan of the phone–and I’m not alone in this sentiment. As early as 2012, we’ve been...
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Welcome to the Harte Hanks Resource Center, home of our thought leadership content and views on unmissable trends and topics in the marketing world.