In 2015, a leading health insurance provider began selling Medicare Advantage (MA) plans and quickly became the state’s top provider of these plans. Due to the dramatic increase in call volume for both MA and under-65, Affordable Care Act (ACA) plans, the insurance provider needed a contact center that could provide a better customer experience, while meeting all regulatory requirements.
Contact Center: FLEETCOR Drives Fuel Card Sales, Usage
With Harte Hanks' contact center solution, FLEETCOR generated sustainable performance improvement against a...
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This pharmaceutical brand sought to provide a personalized, human-based approach to support that could scale to a global level in order to improve patients’ personal outcomes and lives.
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Big Bank Saves Big Money, Optimizes Mail
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Regional Bank Cashes in on Contextual, Human Marketing
To attract new customers and improve loyalty, this regional bank needed a strategy that centered on the customer, that integrated all key channels and that leveraged smart personalization.
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The challenge for this manufacturer was to cost-effectively produce the company’s technical documentation and distribute it to representatives and customers around the world. Enter Print-on-Demand.
Tech Company Goes on Tour: How to Ace Events with Expert Fulfillment
Amidst skyrocketing growth, this technology company needed the ability to focus on their core business—not ordering, managing and shipping trade show materials. Enter expert fulfillment services.
Technology Company Optimizes Onboarding for 10K Customers/Day with Customer Engagement Hub
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