Contact Center: Professional Sports League Upgrades Support Team, Technology

March 16, 2017

A professional sports league streams its games to a variety of connected devices, which means a variety of customer support requests. Its contact center struggled to resolve customer issues with consistent responses because its agents had to work with several outdated, disparate technologies. These legacy platforms lacked the ability to provide a consolidated end-to-end picture of the customer across channels and made reporting a nightmare.

With help from Harte Hanks, the league was able to update its support team and technology for improved performance. Its streaming service now responds to customers faster than ever and resolves more problems in real time.

Read More
Luxury Auto Maker Champions CRM 3.0, Focuses on the Customer
Luxury Auto Maker Champions CRM 3.0, Focuses on the Customer

This luxury auto brand is on its way toward CRM 3.0 and building lasting relationships with their customers...

Read More
Online Retailer Attracts New Clients with Direct Mail
Online Retailer Attracts New Clients with Direct Mail

This luxury retail consignment company rolled out new, integrated direct mail programs to complement the co...

Don't Miss a Thing.
We'll keep you up to date with our latest content you'll love.

Stay Updated