A leading consumer electronics brand offers several rewards programs for their customers each year (e.g. the purchase of a phone may reward the buyer with a free pair of headphones). However, the vendor helping this brand with ordering and fulfillment of these reward orders was taking weeks to validate and deliver items to the consumers—which feels like forever! In addition, the company didn’t offer email or chat support when customers wanted to check up on their reward status. They needed a smoother, faster ordering and fulfillment process and effective customer support to improve the overall experience.
Home » Customer Experience » Fulfillment: Consumer Brand Speeds Up Delivery, Saves Money, Satisfies Customers
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