To coincide with our attendance at NRF2018 in New York this weekend, we’re excited to share exclusive insights from John Deighton, Baker Foundation Professor of Business Administration, Harvard Business School, and Kimberly A. Whitler, Assistant Professor, University of Virginia, Darden School of Business, on the most important components of a successful retail strategy for 2018 and beyond.
How to Maintain Quality and Control with a Contact Center Partner
We've already debunked Myth #1 about outsourcing customer service, but let's not stop there. This post exam...
Top Fiserv Content of 2017
A summation of recent efforts to make marketing more human in the rapidly evolving world banks and financia...
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