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Customer Journey Orchestration: The Evolution of Marketing Automation
Customer Journey Orchestration: The Evolution of Marketing Automation

The answer to automating your marketing while maintaining context—and a human touch—is customer journey orc...

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The Evolving Retail Customer Experience: Frank Grillo and Kay Lemon on Knowledge@Wharton
The Evolving Retail Customer Experience: Frank Grillo and Kay Lemon on Knowledge@Wharton

Harte Hanks CMO Frank Grillo and Katherine Lemon, Ph.D., discuss how the digital age has changed the buyer'...

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