Contact Center

  • Are You Ready to Support Your Digital Streaming Subscribers?

    Are You Ready to Support Your Digital Streaming Subscribers?

    If you're going to launch a streaming content offering, setting up your support center and its staff for success is key. Make sure you've answered these seven common questions.

    Read Article
  • a-smarter-customer-experience-for-a-leading-entertainment-provider

    a-smarter-customer-experience-for-a-leading-entertainment-provider

    Read More
  • College Improves Student Support Experience In Over 400,000 Inquiries Per Year

    College Improves Student Support Experience In Over 400,000 Inquiries Per Year

    Enrollment continues to increase at this five-campus community college, and so has the need for student support services.

    Read More
  • HHQ Vol. 3 Spring 2018

    HHQ Vol. 3 Spring 2018

    Welcome to the spring 2018 issue of Harte Hanks Quarterly. Check out thought-provoking articles on all things marketing—from creative to martech, segmentation to talent development.

    Read More
  • The Most Important Contact Center Trends for 2018

    The Most Important Contact Center Trends for 2018

    There are a number of changing trends as the role of contact center continually changes. However, a through-line is maintaining excellent customer experience.

    Read Article
  • Why Cooperation Between Channels Means More Market Share in Pharmaceuticals

    Why Cooperation Between Channels Means More Market Share in Pharmaceuticals

    In-person sales can be enhanced through collaboration with telephone sales, and organizations can overcome political opposition by focusing all departments on the goal of increasing market share.

    Read Article
  • How To Ensure Contact Center Agents Offer Top Customer Experiences

    How To Ensure Contact Center Agents Offer Top Customer Experiences

    Check out these best practices in hiring, training and evaluating agents to ensure quality staffing at your contact center— ultimately putting customer experience as the top priority.

    Read Article
  • 3 Steps for Cool-Headed Insurance Marketing in a Breakneck World

    3 Steps for Cool-Headed Insurance Marketing in a Breakneck World

    A confluence of events is altering how consumers choose insurance. We’ve found three disarmingly straightforward marketing practices to roll with these changes.

    Read Article
  • Digital Streaming Support: Solution Overview

    Digital Streaming Support: Solution Overview

    Read More
  • 5 Myths of Outsourcing Customer Care

    5 Myths of Outsourcing Customer Care

    The negative image of customer service and support is the result of a variety of myths about outsourcing. Find out how these myths are dispelled.

    Read More
  • Customer Support Channels to Master in 2018

    Customer Support Channels to Master in 2018

    Read More
  • Who Will Be the First to Master Video Customer Support?

    Who Will Be the First to Master Video Customer Support?

    Video as customer support is a deceptively demanding channel. And because it's relatively early on in the gestation, many businesses haven't figured out how to use video to its full potential.

    Read Article
  • Through-Sourcing: How to Outsource Key Business Functions with Confidence

    Through-Sourcing: How to Outsource Key Business Functions with Confidence

    Using a knowledgeable team of employees already familiar with the brand, through-sourcing presents the opportunity to reduce costs, increase efficiency and maintain control of outsourced functions.

    Read Article
  • Harte Hanks Featured Vol 7 Feb 2018

    Harte Hanks Featured Vol 7 Feb 2018

    Read More
  • 5 Tips on How to Master Knowledge Base Customer Support

    5 Tips on How to Master Knowledge Base Customer Support

    If you’re able to answer customer questions readily in what more frequently is becoming the channel of choice (web knowledge bases) you’ll be able to reduce costs while also satisfying the customer.

    Read Article
  • 3 Customer Support Channels You Need to Master in 2018

    3 Customer Support Channels You Need to Master in 2018

    Brands should be sure to master well-established customer support channels before moving on to new and impressive technologies.

    Read Article
  • Customer Support Channels to Master in 2018

    Customer Support Channels to Master in 2018

    Before moving into new and impressive technologies to improve support and customer experience, brands need to master well-established channels like social, video and web-based support first.

    Read Article
  • 5 Signs Your Contact Center has You in a Cookie Cutter

    5 Signs Your Contact Center has You in a Cookie Cutter

    Going with the biggest contact center doesn't always mean it's the best. Find out if your contact center has you stuck in a templated approach.

    Read Article
  • Benefits of a Boutique Contact Center (vs. the Big Guys)

    Benefits of a Boutique Contact Center (vs. the Big Guys)

    Boutique contact centers are nimble, flexible and innovative. Partnering with this type of support organization offers your brand some powerful benefits.

    Read Article
  • Outsourcing Customer Care Myth #5: All Vendors Are The Same

    Outsourcing Customer Care Myth #5: All Vendors Are The Same

    Cost is always a concern when outsourcing, but start your search process by setting cost factors aside. Identify the components of your customer care program that are absolute musts.

    Read Article
  • loading
    Loading More...