In his twenty-five plus years in the customer services industries, Rusty has been involved in all aspects of direct marketing and customer management. He is currently responsible for client management for all contact center programs at Harte Hanks. He has a broad array of customer experiences, including traditional customer support, multichannel support (including social support programs), lead management and web-based initiatives for clients like Samsung, Microsoft, Major League Baseball, HBO and Barnes & Nobel.
Customer Support Channels to Master in 2018
Before moving into new and impressive technologies to improve support and customer experience, brands need ...
Benefits of a Boutique Contact Center (vs. the Big Guys)
Boutique contact centers are nimble, flexible and innovative. Partnering with this type of support organiza...
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