We'll be updating this series with posts about the specific channels of customer support. Check out our first in the series: Social Media as a Customer Support Channel here.
About the Author
In his twenty-five plus years in the customer services industries, Rusty has been involved in all aspects of direct marketing and customer management. He is currently responsible for client management for all contact center programs at Harte Hanks. He has a broad array of customer experiences, including traditional customer support, multichannel support (including social support programs), lead management and web-based initiatives for clients like Samsung, Microsoft, Major League Baseball, HBO and Barnes & Nobel.More Content by Rusty Langford