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Panasonic Business Increases Sales Pipeline by 78% with B2B Contact Center Solution
Panasonic Business in an effort to consolidate multiple international business developments sought to find a single agency that could generate high-quality leads with native speakers in each country.
Chatbots Are All the Rage—Here's How to Train Them
Anubhav Mishra, Head of Connected Customer Experience for Americas at Wipro Ltd., builds and trains chatbots. Here, he provides an overview on how to train them.
Contact Center: Professional Sports League Upgrades Support Team, Technology
This professional sports league’s streaming service now responds to customers faster than ever and resolves more problems in real time.
How to Give Your Customers the Support Experience They Really Want
Contact Center: Restaurant Chain Improves Satisfaction with Modern Customer Support
Since launching their contact center solution, this quick service restaurant (QSR) has seen a 31% leap in customer satisfaction (CSAT), justifying a 15% headcount increase to the agent team.
Contact Center: FLEETCOR Drives Fuel Card Sales, Usage
With Harte Hanks' contact center solution, FLEETCOR generated sustainable performance improvement against all success metrics. The new approach also created a scalable platform for future growth.
Insurance Provider Improves Inbound Contact Center, Sells More Plans
Since launching its new contact center, this insurance provider continues to grow its business in MA and ACA plans, achieving impressive customer satisfaction and abandonment rates.
Mapping a Better Customer Experience for Contact Center
3 Components of Best-in-Class Social Support
Social media has become one of the BIG THREE customer service channels—especially in B2C—joining phone and email to form the triad of support modalities. But customers have high expectations,...
Enhancing customer experience through contact center
Satisfy customers. Grow their loyalty.
Global Consumer Electronics Manufacturer Becomes Leader in Social Support
A Smarter Customer Experience for a Leading Entertainment Provider