3 Must-Read Research Reports during Customer Service Week

October 8, 2014 Omer Minkara

By Omer Minkara

Happy National Customer Service Week, everyone! In honor of this whole week dedicated to delighting customers and improving customer experience, I wanted to highlight recent Aberdeen Group research reports on the topic. All are available at no charge with a free Aberdeen membership.

1. Social Customer Care: Steps to Success in 2014

Social media has drastically transformed the modern-day customer experience management (CEM) programs. Findings in this report outline the characteristics of firms that reap maximum results from social customer care, and provide a roadmap for others to improve their performance.

Read More >>Source: Aberdeen Group

Previous Article
Why CPQ? Why Me?
Why CPQ? Why Me?

Welcome to the first of our five-blog journey focusing on the fast-growing niche of Configure / Price / Quo...

Next Article
Observations from Connect 2014
Observations from Connect 2014

I spent the first half of last week in San Francisco attending Connect 2014; the user event of KANA, A Veri...