Customer Support Channels to Master in 2018

March 12, 2018

There’s a lot of talk about using new and impressive technologies—like artificial intelligence driven chatbots and virtual reality—to improve support and the customer experience. But there are well-established communication channels that brands should (and in many cases need to) focus on mastering first. 

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The negative image of customer service and support is the result of a variety of myths about outsourcing. F...

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