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The Most Important Contact Center Trends for 2018
There are a number of changing trends as the role of contact center continually changes. However, a through-line is maintaining excellent customer experience.
How NOT to do Creative Services: Cartoon #3
We believe flexibility is crucial when it comes to creating truly creative work. That’s why we employ an agile process that allows us to react at a moment’s notice.
How NOT to do Creative Services: Cartoon #2
Communication is critical to creating attention-grabbing creative. That’s why we employ an agile process in which our clients are included in every step of the journey, from brief to delivery.
How NOT to do Creative Services: Cartoon Series
We believe collaboration is key when it comes to creating truly creative work. That’s why we employ an agile process—one where teams are fluid, and everyone works together.
Agility is Everything: 9 Rules for Producing Agile Creative
Customers expect to be spoken to in the moments that really matter to them, so brands have to be prepared to respond, and rapidly, creating content that is relevant, timely and—above all—engaging.
Customer Support Channels to Master in 2018
Before moving into new and impressive technologies to improve support and customer experience, brands need to master well-established channels like social, video and web-based support first.
5 Signs Your Contact Center has You in a Cookie Cutter
Going with the biggest contact center doesn't always mean it's the best. Find out if your contact center has you stuck in a templated approach.
7 Ways To Make Direct Mail More Creative
Direct mail is still one of the most effective methods of engagement out there. These seven principles can help your message break through and get acted upon.
15 Of The Most Interesting CMOs On Twitter
Take a quick look at which CMOs are fully utilizing all opportunities the bite-sized social media platform offers.
Make 2017 Beautiful with Personalization
Four Essential Elements For B2B Success