College Improves Student Support Experience In Over 400,000 Inquiries Per Year

June 14, 2018

Enrollment continues to increase at this five-campus community college, and so has the need for student support services. With each new academic year comes predictable spikes in student information requests concerning enrollment, financial aid, and general information about student life. Student inquires of up to four times the typical need can easily stress student support staff to the limits.

Whether on the phone, in person or online, communications quality and overall experience  has a significant influence on student satisfaction, as well as college revenue. Administrators decided they needed a better approach to delivering a positive student experience.

 

Read More
Stay In Control of Delivery with Real-Time Mail Reporting
Stay In Control of Delivery with Real-Time Mail Reporting

Stay In Control of Delivery with Real-Time Mail Reporting

Next Article
Omnichannel Marketing: 10 Steps to Setting Your Investment Up for Success
Omnichannel Marketing: 10 Steps to Setting Your Investment Up for Success

Omnichannel marketing is no longer a competitive edge, but rather a business practice mandatory for surviva...

Don't Miss a Thing.
We'll keep you up to date with our latest content you'll love.

Stay Updated