It's Their Journey, Not Yours

February 14, 2018
You must know your customers and their context more deeply to achieve more human marketing.
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Product Returns: Why They're Happening and How to Reduce Them
Product Returns: Why They're Happening and How to Reduce Them

Scott Neslin, Albert Wesley Frey Professor of Marketing, Tuck School of Business, Dartmouth College, explai...

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5 Signs Your Contact Center has You in a Cookie Cutter
5 Signs Your Contact Center has You in a Cookie Cutter

Going with the biggest contact center doesn't always mean it's the best. Find out if your contact center ha...

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