The Evolving Retail Customer Experience: Frank Grillo and Kay Lemon on Knowledge@Wharton

July 13, 2017 Nicole Bump

On June 22, Harte Hanks CMO Frank Grillo and Marketing Advisory Board member Katherine Lemon, Ph.D., were featured as the keynote presentation at Wharton's Consumer Response to the Evolving Retailing Landscape conference. The event was organized by the Jay H. Baker Retailing Center at the Wharton School, in collaboration with the Marketing Science Institute and the American Marketing Association's Consumer Behavior Special Interest Group.

After their keyote, Frank and Katherine were invited to appear on Knowledge@Wharton, the school's online business publication and live broadcast program. During the interview, they discussed how the digital age has changed the buyer's journey and what retailers can do to meet evolving customer demands. 

Listen to the entire interview below.

About the Author

Nicole Bump

Nicole Bump, Senior Content Manager, is responsible for developing the Harte Hanks content strategy, bringing this strategy to life through the editorial board, generating much of the company's content and managing the Harte Hanks social presence. A writer at heart, Nicole also enjoys evaluating ways in which new technologies can enable better content production, distribution and measurement.

More Content by Nicole Bump
Read More
Sony Makes Marketing Human, Achieves Superior Results
Sony Makes Marketing Human, Achieves Superior Results

This innovative, enduring brand was challenged with smartphones and online streaming eating into sales of c...

Next Article
How Mobile is Transforming the Customer Journey
How Mobile is Transforming the Customer Journey

Americans check their phones 8 billion times a day. Harte Hanks Marketing Advisory Board Members discuss ho...