Customer Engagement Hub: Technology Company Reduces Cart Abandonment by 30%

July 5, 2017

This San Francisco-based technology company provides tools to develop and test native mobile applications. Their systems could see customer behavior in the usage analytics platform, but it was hard to tie behavioral data to an individual customer. It was even harder to personalize communications at scale based on what a customer did or didn’t do. It was therefore a big challenge to reengage customers that had abandoned their carts.

The solution was to find how to unify data to deliver a better, personalized customer experience based on consumer behavior in the moment.

 

 

Read More
The MarTech Maturity Model
The MarTech Maturity Model

Next Article
The 2 Main Ways to Use Machine Learning in Your Marketing
The 2 Main Ways to Use Machine Learning in Your Marketing

Machine learning is a great way to automate marketing activities to make them less time consuming and to pr...