“Rethinking Retail: From Micro-Moments to Mega-Experiences” – Frank Grillo

June 22, 2017 Christian Sarkar

The wave of retail closings in 2017 shows no sign of abating.  And now, with the shock waves of Amazon’s announcement still reverberating in the market, we should ask: what can retailers do to compete? As John Hagel has pointed out here previously, we must rethink retail: What about re-thinking the physical retail store experience? Today, the focus […]

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