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Semiconductor Manufacturer Triples Online Sales with New eCommerce Site
This technology manufacturer's enhanced ecommerce site delivered immediate results—thanks to an efficient and friendly start-to-finish customer experience.
Panasonic Business Increases Sales Pipeline by 78% with B2B Contact Center Solution
Panasonic Business in an effort to consolidate multiple international business developments sought to find a single agency that could generate high-quality leads with native speakers in each country.
Sony Makes Marketing Human, Achieves Superior Results
This innovative, enduring brand was challenged with smartphones and online streaming eating into sales of core products. They needed an agency partner to help navigate a changing business landscape.
Global Tech Leader Adds $27M to Pipeline with New Data Strategy and Lead Development Engine
A U.S.-based technology company faced increased pressure from competitors stealing market share from their flagship product. To protect and grow revenue they had to strengthen their marketing efforts.
The Customer Engagement Hub
Customer Engagement Hub: Technology Company Reduces Cart Abandonment by 30%
With the Customer Engagement Hub, this company is able to orchestrate the correct response to an abandoned cart depending on factors like abandoned subscription tier, account status and lead score.
Luxury Auto Maker Champions CRM 3.0, Focuses on the Customer
This luxury auto brand is on its way toward CRM 3.0 and building lasting relationships with their customers through more human marketing.
Contact Center: Professional Sports League Upgrades Support Team, Technology
This professional sports league’s streaming service now responds to customers faster than ever and resolves more problems in real time.
Fulfillment: Consumer Brand Speeds Up Delivery, Saves Money, Satisfies Customers
This household consumer electronics brand reduced postage costs by 20% and cuts delivery time in half with a Harte Hanks fulfillment solution.
Contact Center: Restaurant Chain Improves Satisfaction with Modern Customer Support
Since launching their contact center solution, this quick service restaurant (QSR) has seen a 31% leap in customer satisfaction (CSAT), justifying a 15% headcount increase to the agent team.
Contact Center: FLEETCOR Drives Fuel Card Sales, Usage
With Harte Hanks' contact center solution, FLEETCOR generated sustainable performance improvement against all success metrics. The new approach also created a scalable platform for future growth.
Insurance Provider Improves Inbound Contact Center, Sells More Plans
Since launching its new contact center, this insurance provider continues to grow its business in MA and ACA plans, achieving impressive customer satisfaction and abandonment rates.
Harte Hanks - Social Intelligence
Harte Hanks - Social Selling
Harte Hanks - Social Command Center
Harte Hanks - Social Audit
Harnessing the Power of Social Media
The Power of Social Listening
Four Essential Elements for B2C Success
Four Essential Elements For B2B Success