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Toys R Us Failure is from Customer Experience—Not Amazon
Toys R Us Failure is from Customer Experience—Not Amazon

While many attribute Toys R Us' bankruptcy to the continued decline of brick and mortar retail, this failur...

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A Prisoner’s Dilemma? The Real Value in a Loyalty Program
A Prisoner’s Dilemma? The Real Value in a Loyalty Program

From airlines and hotels to gas stations and drug stores, customer loyalty programs abound. Scott Neslin, P...

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