“Customer-Centricity: What It Is … and Isn’t” – An Interview with Frank Grillo, CMO, Harte Hanks

January 21, 2016 marketing

Frank, I’ve heard you say that companies are working hard to transition from product and channel-centricity to true customer-centricity. What does it take to make this transition? This question cuts to the core of everything that we are doing at Harte Hanks. We listen carefully to forward-thinking people like Tony Ulwick and Clayton Christensen about […]


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