“The Impact of Social Media on Customer Experience” – Christian Sarkar

April 29, 2017 Christian Sarkar

By now most companies realize that they are competing on customer experience. What is not understood as well is the social imperative: social media is now perhaps the most critical component of your customer experience.  In fact, it will make or break it. How well is social media integrated into your customer experience? A recent Harvard Business […]

Read more...

Previous Article
“The Driver in the Driverless Car” – An Interview with Vivek Wadhwa
“The Driver in the Driverless Car” – An Interview with Vivek Wadhwa

Vivek Wadhwa is a Distinguished Fellow at Carnegie Mellon University’s College of Engineering and a Directo...

Next Article
“Digital Twins, IoT, and the Future of Business” – An Interview with Sanjay Sarma
“Digital Twins, IoT, and the Future of Business” – An Interview with Sanjay Sarma

As the co-founder of the Auto-ID Center at MIT, Sanjay Sarma developed many of the key technologies behind ...