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We believe anything is buildable.
—Melissa Caston, Director of Digital Delivery
Our client—a major entertainment provider—wanted to transfer their customer base from watching events on cable or satellite to an online streaming service. The transition needed to be seamless for our client and their customers too. The fix? We built a reliable cross-channel CRM system that informed the setup of contact centers and the roll-out of global solutions. All within 90 days.
Our client – a major entertainment provider – wanted to transfer their customer base from watching events on cable or satellite to an online streaming service. The transition needed to be seamless for our client and their customers too. The fix? We built a reliable cross-channel CRM system that informed the setup of contact centers and the roll-out of global solutions. All within 90 days.